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Soft Skills In UX

Back in December I was interviewed by Tom Cotterill for a series of talking heads he’s being producing on career advice in UX. (apologies for the poor contrast on the video!)...

Help Required: Design Knowledge Survey

I’m increasingly interested in the topic of how organisations store, manage and share information about users and design. Many of the organisations I deal with have mature UX research teams, yet there seems to be little or no knowledge management...

Culture clash: How design thinking in the organisation fails

This piece first appeared on LinkedIn Pulse in 2015 Like many other designers, I am sure – I have a lot of personal war stories regarding companies that have tried – and failed – to run their own creative design...

The Consultant-ization of UX

This article was originally published on LinkedIn Pulse on September 19th 2015. It seems currently one cannot read the industry press without hearing news of yet another digital user experience agency that has been acquired by one of the big...

The User Experience of Enterprise Technology

Most big businesses globally are locked into some kind of reliance on enterprise technology. Unfortunately such systems are not only fiendishly difficult to install and maintain, but often equally challenging for the workforce to use. When the stakes are so...

The challenges of B2B User Experience

A while back, I was invited to speak at an event about the challenges of working as a User Experience professional in business-to-business environments. As preparation, some colleagues and I pooled our experiences and pondered this question – why is...